I am excited to share with you my conversation with Eric Haller as this is the first time I have had someone on the show that is in charge of a major innovation lab so our conversation will give you a window of visibility into several areas.
Major Take-Aways From This Episode:
Why he believes that “Ruthless Competency Wins”.
Innovation is more powerful when linked to a higher purpose.
Managing an innovation portfolio and the development of the Intellectual property comes out of these efforts.
The organizational structure he reports to.
The culture of Experian from the types of people Eric hires as well as the culture of the Experian business as it supports the development efforts of the Innovation Lab.
During my last interview I had a great talk with Daniel McDuff. Daniel’s research is at the intersection of psychology and computer science. He is interested in designing hardware and algorithms for sensing human behavior at scale, and in building technologies that make life better. Applications of behavior sensing that he is most excited about are in: understanding mental health, improving online learning and designing new connected devices (IoT).
Listen to more about why it is important to collect data from much larger scales and help computers read our emotional state.
We are not the only industry with this problem. Hospitals and Airlines have the same issue. Although this article focuses on the approach hospitals use to combat human error mistakes, the airline industry has also made creative changes to dealing with this issue.
Here is just the first page of twelve of a Boeing 737 checklist designed by Michael Swannick:
This Essay Examines:
What is your plan this year, now, to reduce human errors?
An example of an industry that suffers worse human error pain than you do.
How to apply creativity in the midst of complexity.