We have been noticing that it is convenient for customer service people to use the all too familiar excuse…
“Oh it is because of COVID……(that we can’t do what you want, or that it is slower than what you want, or that it is delayed, etc.)”
How many of you know where these excuses are surfacing within your business?
You as the IT leader can flush these excuses out and turn them into an advantage.
Do the deep dive into your front lines…..
Find this latency and stuck excuse points.
Obliterate them before your customers go elsewhere
You as the IT Business Leader can do something about it!