In Episode #197, I am joined by “Award Winning” Managing Director, Chief Information and Technology Officer at Glenmede Trust Company, N.A., Lou Pellicori.
Lou is an expert in building high-performance teams. A key part of this he shared was culture, both (corporate culture but also the sub-culture within IT.)
He shared that, “the level of trust and complexity and culture is a factor, and you have to pay attention to what is your company’s culture. But I do believe the IT here in Glenmede we form something called CARE, so it’s courtesy, actionable, responsive, and empathetic. For the past two years, we’ve been doing CARE in IT because with the evolution of cloud and multi-organizational projects, the complexity to execute has actually increased because it’s no longer running all in your data center.”