When in Crisis Pay Attention to Your Customer’s Customers

Here are key takeaways for you from my conversation with Mark: Mark sees the Pandemic as a massive opportunity to re-think how his association does work moving forward and the agility and value they offer to their 60k members. Mark uses the term ‘the egg is boiled’

1) Rethink staffing and what it means to do remote work

2) Governance

3) office 365 and teams dedicated support

4) Process and workflow re-engineering (BA skills etc)

You can reach me at billm@redzonetech.net